Shipping, Return, & Cancellation
Any cancellations prior to shipping must be submitted by the buyer in writing.
All ship dates are estimated in house dates it is not an absolute shipping date. Any cancel dates for pre-ordered items must be submitted at the time of ordering. Due to high volume of orders on best selling styles, the estimated ship date may be pushed back to the next ship date on the basis of first come first serve.
It is the buyer’s responsibility to request a cancellation of any pre-ordered items prior to shipping.
It is the buyer’s responsibility to provide the correct shipping address on the order, and if the order was placed under an incorrect address it is not our responsibility to amend the issue.
Any orders placed online are not subject to a confirmation via phone or email, all orders placed are considered final.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages)
Shortages or damages are not replaceable, we will issue a in house credit.
Any damages are not subject to a refund, only in house credit.
A restocking fee/penalty of 15% will be charged for unauthorized returns or refused/unaccepted packages or clothing that are not in their original packaging or not in the full quantity in was sent.
All cancellation requests for any orders or back orders must send a written request through messages or email prior to ordering.
Any phone call cancellation requests will not be considered as cancelled.
All returns & exchange orders must be notified within 7 calendar days upon receiving the order.
Return credits will be issued after receipt of items and after they have been inspected by our Returns Department. Items must be returned in its original package. Please place a sticker over the damaged area. This will expedite your return process.
We will not accept any items if...
-Or any other damage caused by the receiver
All returns must have a Return Authorization Number (RA#)
You must receive the RA# from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without the RA#. All credits will be applied as store credit. Credit card refunds cannot be issued. All unauthorized returns may be refused for any claims.
Please contact us via e-mail at email@example.com or firstname.lastname@example.org to receive an RA#. We ask that you send pictures of the damaged item and if you have been shipped the wrong ratio, please send pictures of all six items in one picture with the size tag showing. Once you notify us with your return request, we will provide you with a Return Authorization to send back. Please make sure to ship back the return goods via UPS within 5 days of UPS label issuance. Return labels are issued for damages and styles shipped in error only. Returns that does that have any product damage are not subject to a return label from us.
Mad For Love offers below shipping method.
-UPS Next day Air
-UPS 2nd day Air
-UPS 3 Day Select
-Fedex 2nd day
-Fedex 3 Day
-Pick up from main showroom
-Other (Please specify)